FAQ
Custom Orders
Please note that custom orders may experience delays during periods of high order volume or due to postal service issues beyond our control. If you have specific requirements or unique requests, feel free to contact us directly so we can tailor our services to your vision.
Shipping Rates
Domestic shipping rates and estimated delivery times vary by location. All applicable rates and delivery estimates will be provided at checkout. While we strive for timely delivery, please be aware that delays may occur due to external factors such as postal service disruptions or increased order volume.
Order Status
Once your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for the tracking information to become available online.
Payment Options
We offer a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are processed securely to ensure your information remains protected.
Returns & Exchanges
We take great pride in the quality of our products. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to discuss a return or exchange. Please note that custom orders are non-refundable unless the item is defective or not as described.
Ordering Process
For a smooth and enjoyable experience, please review your order details carefully before completing your purchase. Should you need any assistance during the process, our customer service team is here to help.
Contact Us
Our dedicated customer service team is available to answer any questions or address any concerns you may have. You can reach us via email at [insert email address] or call us at [insert phone number] during our business hours. We aim to respond to all inquiries within 24 hours.
Business Hours
Our online store is open 24/7 for your convenience. For direct customer service support, our business hours are Monday through Friday, 9 AM to 5 PM [insert time zone].
International Shipping
At this time, we primarily offer domestic shipping within [insert country]. For inquiries regarding international orders, please contact our customer service team for further details.